FAQ
FAQ
Orders
Orders
No. You are required to place your order 3 working days in advance, order cut off time: 15:00 (HKT). When you place an order, our system will generate an email to the email address registered by customer to confirm that we have received your order. Please note that we may not have buffer stock for some of the items - they may need 2 to 3 months' order lead time.
No. When you place an order, you cannot cancel an order once it has been submitted, even if our acceptance or rejection of your order is still pending, including without limitation:
(i) no sufficient stock to deliver the products you have ordered;
(ii) no delivery can be arranged for your area; or
(iii) one or more of the products you ordered was listed at an incorrect price due to a human or computer error or an error in the pricing information provided by the supplier.
Payment
Payment
We accept the following payment methods, orders will be charged in Hong Kong dollars.
• Advance Payment (Bank transfer 1 day before delivery)
• C.O.D. (Cheque on Delivery)
• Credit Card
• Credit Application: $5000 Purchase deposit for 30 days credit.
Details of bank account designated by our company:
| Beneficiary Name: | New Ascent Corporation Limited |
| Beneficiary Bank Name: | Hang Seng Bank Ltd |
| Beneficiary Bank Address: | 83 Des Voeux Central, Hong Kong |
| Beneficiary Account No.: | 239-517584-883 |
| Beneficiary Bank Code: | 024 |
| Swift Code: | HASEHKHH |
| FPS Identifier (FPS ID): | 2002566 |
- A deposit of HK$5,000 into a bank account designated by our company.
- Payment term is subject to a monthly credit limit beyond which further business transactions must be settled on a C.O.D. basis unless our company agrees otherwise. DO NOT request a credit limit which is unreasonably higher than the monthly business which you expect to conduct with us.
- Your requested credit limit will be used as a basis for periodic review of your account. Our company will compare the credit limit against the actual monthly business conducted. If we conclude that the business does not meet our expectations, then our company reserves the right to temporarily suspend the servicing of your account.
- Until you receive notification that a credit account has been established, all business transactions must be settled strictly on advance payment basis.
- We reserve the right to charge a monthly interest of 2% on overdue accounts.
We accept VISA, MasterCard, American Express, Apple Pay, and Google Pay. The minimum purchase amount is HK$10 to cover associated administrative charges. We will try our best to safeguard your personal information from leakage and misuse during payments. Please refer to "Privacy Policy".
Delivery
Delivery
For delivery address without elevators, we offer service up to 5th floor with surcharge and delivery surcharge will be collected by delivery staff when you receive the goods. You must indicate when check-out if delivery address is not supported with elevator. Green Common reserves the right to collect surcharge without prior notice.
We offer FREE delivery (single location only) for purchases over HK$1,000 (non-remote areas) and over HK$2,000 for remote areas. For orders under HK$1,000 for non-remote areas or under HK$2000 for remote areas after using promotion code, a delivery charge of HK$200 per each order shall apply. Each order can only be delivered to one location.
We currently provide delivery service on Monday to Friday (except public holidays) from 10:30 to 18:00 by areas:
(i) Hong Kong Island: Monday and Wednesday;
(ii) Kowloon and New Territories: Tuesday and Thursday;
(iii) Some Outlying Islands: Friday.
Our service covers Hong Kong Island, Kowloon, New Territories and some outlying islands which include Airport, Tung Chung, Ma Wan, Discovery Bay, and Disneyland. Delivery service is currently unavailable for the following areas: Lung Kwu Tan, Lok Ma Chau, Lau Fau Shan, Mai Po, Sha Tau Kok, Lo Wu, Fanling Ping Che (including Ta Kwu Ling), Man Kam To, Tai Po – Plover Cove (Including Luk Keng), Tai Po Lin Au, Sai Kung – Pak Tam Chung (including Hoi Ha Wan), Sai Kung – Yung Shue O, Clear Water Bay – Po Toi O, Clear Water Bay – Tai Miu, Shatin - Sheung Wo Che/Ha Wo Che, Shatin - Fa Sam Hang, Temple Hill, Lei Yue Mun Praya Road, Outlying Islands (except Airport, Tung Chung, Ma Wan, Discovery Bay, and Disneyland).
We currently do not make deliveries to the following areas:
(1) Outlying islands, (2) Restricted districts and areas that vans cannot access or require parking.
We currently allow warehouse self-pick up option, please specify your requirement in the “Special Requirement”, our warehouse address is Flat A, 1/F, Ajisen Group Tower, 24-26 Sze Shan Street, Yau Tong, Kowloon Tel: +852 2126 7228.
Delivery services shall delay when typhoon signal, a red or black rainstorm warning is hoisted; or such other weather conditions whereby delivery is considered unsafe. In this event, you will be contacted to reschedule delivery time.
Replacement
Replacement
If you find your product(s) in breakage, incomplete product package, quality issue, or short-shipment or wrong delivery, you can request replacement of specific product(s) within 3 working days after delivery:
You are required to provide proof for approval of any request as below:
(i) provide valid proof of purchase from wholesale.greencommon.com; and
(ii) send photos of the concerned item(s) to us via email / instant messaging software.
We do not accept returns of fresh and frozen goods due to their perishable nature. If your order is returned to us because of an incorrect address provided or refusal of delivery when shipped according to our terms and conditions, we cannot guarantee the condition of the returned goods, must dispose of the contents. In the event an order is delivered late due to an incorrect address or if you are unable to retrieve on the delivery date without prior notification and thawing/damage occurs, you will not be replaced.
